Every other RPM platform is a data collection tool. Connect is the only one with an emergency escalation spine built in. When a patient needs help — right now — your team knows instantly.
See the Safety Features LiveConnect's safety architecture wasn't bolted on — it was the original product. The Active SOS app was built for emergency response first. The RPM/RTM billing layer was built on top of that foundation.
A single tap sends the patient's precise GPS location and alert type to your designated notification number and the Message Queue — instantly. No menu navigation. No delay.
Every SOS alert includes precise GPS coordinates. For fall alerts, severe pain events, or mental health crises — location determines response speed and type.
Configure any alert type to auto-escalate to URGENT and trigger SMS to clinical staff — without waiting for manual review. Set it once in Practice Settings. Never miss a critical event.
Escalated alerts trigger an immediate SMS to your practice's alert notification number. Your team gets notified even when they're not looking at the portal.
Every alert received, reviewed, and escalated is logged with a precise timestamp. This audit trail serves both clinical and billing compliance purposes — documenting every interaction for billing qualification.
Here's what makes Connect unique: every clinical response to a patient safety event is a timestamped, documented interaction — counting toward RTM treatment management billing thresholds. Keeping patients safe generates revenue.
A patient recovering from a lumbar injury has a severe pain episode on a Thursday evening. Without Connect, they wait until Monday's appointment — or make an unnecessary ER visit. With Connect, one tap sends their location and alert type to your notification number. You call within minutes, assess severity, and advise — preventing an ER visit and documenting the interaction for billing.
✓ Clinical response logged · Counts toward 98980 billingA patient in outpatient therapy has a crisis episode on a Sunday afternoon. They tap "Feeling in Crisis" in the app. Your auto-escalation rule fires immediately — your on-call staff gets an SMS with the patient's GPS location. You respond. For behavioral health patients, this window is where the most serious outcomes occur. Connect closes it.
✓ Crisis intervention documented · Billing-qualifying interactionA primary care patient enrolled in RPM reports blood pressure of 185/115 via their daily check-in. Your auto-escalation rule for "High BP Alert" fires. Your MA calls the patient within 30 minutes, adjusts medication instructions, and advises monitoring. Without Connect, this spike isn't discovered until their next appointment — or at the ER.
✓ Intervention documented · RPM management time loggedA nephrology patient reports a 4-pound weight gain overnight in their daily check-in. Your team flags it as potential fluid overload. You call, adjust diuretic dosing, and avoid an urgent dialysis session. The interaction is documented and logged. The cost of avoiding one unplanned dialysis session far exceeds a month of Connect subscription.
✓ Early intervention documented · RPM management code qualifiedWe'll walk through the alert escalation workflow, show you how GPS location appears in the Message Queue, and demonstrate the auto-escalation configuration for your specialty's highest-risk alert types.