No new devices. No workflow disruption. Here's exactly how Connect works from the moment you add a patient to the moment you run your billing report.
See It Live — Book a DemoOpen the Patients screen in the Connect portal and click + Add Patient. Enter the patient's name, mobile number, and MRN. Select their monitoring mode (RPM or RTM), insurance payer, and enrollment date. Assign one or more ICD-10 diagnosis codes from the specialty-filtered library.
That's it. The patient receives an SMS with a link to download the Active SOS app and their org code for registration. No complex onboarding, no paperwork, no device shipping.
Name, phone, MRN, payer, monitoring mode, diagnosis codes. Under 5 minutes per patient.
An SMS with the app download link and org code. They're ready to check in the same day.
Payers require a diagnosis code on every CPT claim. Assign at enrollment — don't wait until billing time.
The patient opens the Active SOS app on their phone. Their custom alert menu — configured for your specialty — is right there. Pain level, medication adherence, exercise completion, functional status, or any custom check-in you've configured. They tap their responses and hit send. 90 seconds. Done.
Every submission is timestamped, geolocated, and stored in the Connect database. Each qualifying check-in automatically advances the patient's data-day count toward CPT code thresholds.
Severe pain, fall injury, crisis — one tap sends the patient's location and alert type to your team immediately.
Pain scores, exercise logs, medication reports, mood check-ins — every one is a qualifying data day for billing.
Just 2 days of patient-reported data per month qualifies for RTM. Active SOS patients typically check in 15-20 days per month.
The Message Queue in the Connect portal surfaces every patient interaction, organized by priority. URGENT alerts (SOS, auto-escalated) appear at the top and trigger an SMS to your designated notification number. SAFE check-ins queue for routine review. Every message you open and mark reviewed adds interactive time toward billing thresholds.
Need to log a phone call or in-office RPM review? Use the + Log manual activity button directly from the Billing screen to add timestamped provider notes to the patient's record.
Auto-notifies the clinical team via SMS. Every response is timestamped and billable.
The time your staff spends reviewing messages counts toward the RTM 10-minute management threshold automatically.
Phone calls and in-office interactions can be logged with a note — critical for meeting the 20-minute RPM management threshold.
On the last business day of the month, open the Billing screen. Every patient's CPT code cards show their qualification status — Ready, Pending, or Not Qualified — based on the data automatically tracked by Connect. Review each card, click Mark Ready for qualified codes, and run the Monthly Billing Summary report.
Export to CSV or Excel and hand it to your billing team. Or use the EHR/EMR Export to send structured data directly to your practice management system. Done.
Connect tracks qualifying days, staff minutes, and interactions. It tells you who's ready — you don't calculate anything.
Monthly billing summary, CPT breakdown, ICD-10 category summary, and EHR export — all available in the Reports screen.
Structured data formatted for your practice management system. CPT codes, ICD-10 codes, timestamps, and provider notes included.
The Connect portal has six core screens. Each one has a specific job — and they all feed each other.
Live KPI tiles and one-click navigation. Pending messages, escalated patients, active count, and ready-to-bill at a glance.
Triage priority-sorted patient alerts. Every review logs interactive time. Escalate urgent cases with one click.
Enrollment, ICD-10 code assignment, alert history, and discharge. The foundation of your billing data.
CPT code qualification cards per patient. RTM care time tracker. Mark Ready for submission. Month-end workflow.
Every supported code with billing criteria, rates, and qualifying thresholds. Your billing team's reference library.
Monthly billing summary, CPT breakdown, ICD-10 categories, alert logs, and EHR/EMR export. CSV and Excel.
We'll walk through every screen with your specialty's data, calculate your revenue potential, and show you how enrollment works for your patient population.