About This Messaging Program
Active SOS operates a closed, business-to-business (B2B) patient alert notification platform exclusively for registered medical practices. This is not a consumer marketing service. No promotional, advertising, or solicitation messages are sent through this program.
When a patient sends a health alert through the Active SOS mobile app, that alert can be forwarded as an SMS notification to the registered physician or designated on-call medical staff at the patient's practice — but only if that provider has individually and voluntarily opted in to receive SMS notifications.
SMS notifications are entirely optional. Providers can create an account, complete onboarding, log in to the portal, manage patients, review alerts, and use all platform features without ever opting in to SMS. Declining SMS consent does not restrict access to any feature.
All SMS recipients are:
- Licensed physicians or authorized medical staff employed by a registered medical practice
- Individually enrolled in the Active SOS Provider Portal by the practice administrator
- Opted in voluntarily via an unchecked checkbox on their Profile page after account creation
- Able to opt out at any time by replying STOP or updating their Profile settings
How Consent Is Collected
Consent is collected in the Active SOS Provider Portal on the My Profile page, which is accessible at any time after account creation. Each provider who wishes to receive patient alert SMS messages individually checks an optional consent checkbox on their profile.
The SMS consent checkbox is unchecked by default and is entirely separate from the Terms of Service acceptance. Providers may accept the Terms of Service and create their account without selecting the SMS checkbox. They may opt in later — or never — without affecting their access to the platform in any way.
Account creation does not require SMS consent. A provider cannot receive SMS messages until they have individually and voluntarily checked the consent box on their Profile page. No SMS messages are sent before that action is taken.
The following is a representative example of the consent form as it appears in the Active SOS Provider Portal on the My Profile page:
Full Consent Language Displayed to Recipients
The following exact language is presented to each provider at the point of consent on the My Profile page:
This consent is voluntary. Providers who do not check this box will not receive SMS notifications and their account access is not affected in any way. Providers may change their consent preference at any time by visiting the My Profile page in the Active SOS Provider Portal.
Message Frequency & Types
Message frequency varies based on patient activity at the enrolled practice. A provider may receive zero messages on days with no patient alerts, or multiple messages during periods of high patient activity.
All messages sent through this program are operational patient alert notifications only. Message types include:
- Urgent SOS patient alerts requiring immediate provider review
- Standard patient health alerts queued for provider review
- Safe alerts confirming patient check-in or status update
- After-hours alerts forwarded to on-call staff
No marketing, promotional, or third-party messages are ever sent through this program.
Sample Messages
The following are representative examples of messages sent through this program. All messages identify Active SOS as the sender and include opt-out instructions.
Opt-Out & Help Instructions
Recipients may opt out or request help at any time by replying with the following keywords:
| Keyword | Action | Response Sent |
|---|---|---|
| STOP | Immediately unsubscribes from all Active SOS SMS alerts | "You have been unsubscribed from Active SOS patient alert notifications. No further messages will be sent. Contact your practice administrator to re-enroll." |
| HELP | Returns support contact information | "Active SOS patient alert notifications. For help, contact support@activesos.com or visit activesos.com. Reply STOP to unsubscribe. Msg & data rates may apply." |
| CANCEL | Same as STOP | Same as STOP response |
Providers may also update their SMS consent preference at any time by logging in to the Active SOS Provider Portal and visiting My Profile → SMS Alert Notifications.
Privacy & Data Handling
Active SOS does not sell, rent, share, or transfer mobile phone numbers or SMS consent data to any third party for marketing or promotional purposes.
Mobile numbers collected during provider onboarding are used solely to deliver operational patient alert notifications. Data handling complies with HIPAA, TCPA, and CTIA Messaging Principles.
For full details, see the Active SOS Privacy Policy — Section 4 covers the SMS messaging program in detail.
Contact Us
For questions about this messaging program or to request removal from all Active SOS SMS communications:
Email: support@activesos.com
Website: www.activesos.com
Business: Calm Water Trading, LLC dba Active SOS — Oklahoma City, OK